Wednesday, April 21, 2010

Word-of-mouth is driving my Cleaning Business

Sandy from Let Us Do It For U - Residential and Small Office Cleaning recently joined WOMOW's Happy Customers Program and says she's thrilled with how well it's working. She admits that she only joined after finding that some of her competitors were doing well on WOMOW but says she hasn't looked back since. In fact, her business has gone from doing 50 bookings a month to over 200 bookings a month! She says, "WOMOW is fantastic - I get so many calls from it and I don't advertise anywhere else."

"We've now got 6 good reviews and people love it because they get a really personal insight into what we're like to deal with. When they call us, they feel like they've done their research and they know us - which means they're ready to make a booking!"

"We also love getting the feedback - it keeps us in touch with customers and helps us understand what's important to them. We want to make sure that our service continues to be spot-on because keeping customers is even more important that getting them in the first place. Plus, we love hearing how we're helping to make our clients' lives easier."

"Our reviews on WOMOW also helped us win a sizeable contract which has made a big difference to our business. My problem is no longer 'how to get new customers', but has changed to 'how to find great staff'!"

You can see the listing and ratings for this business here -

If you would like to be featured in a WOMOW case study, please write to us telling us how word-of-mouth works for your business -

Thursday, April 15, 2010

WOMOW's Hundred Hugs have begun

We're looking for a Hundred Hugs for businesses - because we think great businesses deserve a hug! The first pics are in - don't they just make you feel all warm and fuzzy?

Jo with Fab from Food for All Seasons

Charlotte hugging her favourite hairdresser - Kylie from Capelli Hair & Beauty Studio

Heather hugging Dr Maltby (she said he deserves a hug as he's recently made her daughter's smile even more beautiful)

Teresa giving her singing teacher a beautiful hug. She says Kane's given her confidence and insight into the correct way to sing (and lots of others agree)

Jan giving a hug to Jenni Kate Beauty

Martine hugging Renee (on the left) who is the owner of the The Beauty Pavillion in Mt Waverley

Jane hugging her vet, Rob from Eureka Veterinary Hospital in Ballarat

Why are we doing this?

Call us crazy, but it's all about celebrating the fact that we're about to reach 100,000 ratings. We're looking for 100 HUGS for 100,000 Ratings amd we're rewarding the members and businesses that participate (we think you all deserve a hug!). So, the first 100 members to send in pics will get a $20 voucher to spend at the business they hug, and for those that also share their pic on Facebook or Twitter, we'll make this a $50 voucher. That way we're giving more business to the businesses that people want to hug. So everyone's a winner!

Want to participate?
If you're a business owner/manager, why not ask a customer for a hug (we dare you!).

And if you're a customer, give your favourite business a massive HUG from us. There's a voucher in it for you and its a good thing to do anyway!

Click here for more information about this promotion.